FAQs

FAQ

Can I cancel my order?

Yes, contact us within 24 hours of placing the order. Any cancellation will incur a restocking fee of 15% of total order cost.

Do you ship internationally?

Yes, we ship worldwide however please note we will not cover the cost of any import/duty fees into any country. Please contact us for a quote on international shipping (Outside Australia). International orders can take up to 6 weeks to arrive once shipped.

How long will my order take?

Items will be shipped 2-3 business days once order is ready. As our products are handmade so please allow up to a 10-20 business day turn around plus postage time, though often it is much quicker than this. Please note in the event of a delay, we will update you as soon as possible. See each listing for turn around times.

Do you offer exchanges/refunds?

Due to the custom nature of the products, we cannot accept returns and exchanges. Please do not hesitate to contact us with any questions before purchasing. In the unlikely event the item is faulty please see our Shipping and Returns Policy.

How do I contact you?

Please contact us via email on hello@princesspandapantsco.com or message us on our Facebook page. We pride ourselves on our quick response rate and are happy to answer any questions or queries regarding our products and services.

What type of material do you use?

We use Cotton, Polyester, Poly cotton and Flannelette. Materials will be listed in product description

How do I look after my product?

As little skin is our uttermost concern, we recommend washing item individually with your choice of washing liquid once they arrive. We prewash all fabrics before we create each order with to remove any chemicals from production, help set the colour and reduce fabric shrinkage.

Do My Items come Prewashed?

We wash all fabrics before we create every order with a colour catcher only. This is to ensure that the fabric shrinks minimally once washed and that all colours will not bleed into each other. We recommend washing with another colour catcher, in case of excess dye after the preshrink wash and washing liquid of your choice once they arrive too you.