All designs are made to order to suit your needs; therefore we do not accept returns or exchanges due to change of mind, however we are happy to replace any faulty items within 14 days of receiving your order. However you may be subjected to waiting time if the fabric is not in stock.
All returns are to be approved by us prior to posting.
There may be a slight colour variation in your fabrics – this is due to the printing process. Whilst all care is taken to ensure the colours are exact, we can not control a slight variation in tones due to inks.
If you have a fault with your order or would like to return please email us below.
For a faulty product the customer must post back at their own expense and the cost of postage will be refunded once item has arrived back to us and confirmed faulty.
Registered or trackable shipping must be purchased to return item. New item or repaired item will be posted at our cost if the item is deemed faulty/defective
We do not accept returns for incorrect sizing, shrinkage or change of mind, so please choose your items carefully and follow the care instructions.
Please do not hesitate to contact us with any questions before purchasing.
Please contact us via email including your name and order number prior to sending any returns on: firstname.lastname@example.org
Postal Costs & Information:
At Princess Panda Pants Co, we believe in keeping postal and handling costs as low as possible. We offer a $15 Flat Rate charge on all orders inside Australia , no matter how big your order is. For International orders, we have a flat rate per item bought system that can be seen at the checkout. All orders are automatically safe dropped with Australia Post, if you require Signature on delivery please see the extras tab and buy the corresponding SOD extra. You can also find an express post upgrade in this tab.
Turnaround and Shipping:
Turnaround time from placing your order to postal date can be found on each items description. If there is an urgency for your product, please ensure you order in advance and leave time for the postal service to deliver.
Australia: Regular: 5-7 business days Approx. ( Depending on Australia Post & Your Location) Express: 1-4 days approx. (depending on your location)
International: 2-6 Weeks Approx (Please note that all international orders are declared to the purchase value – it is a federal offence to declare these any differently and we will not be liable for any import tax your country may impose)
Please keep in mind, Princess Panda Pants Co do not control your local postal services. So these times may change with your local postal service. Please contact them for an ETD if the times above have passed.
Please notify us immediately if you receive any damaged or faulty items so that we can assist you at the earliest convenience. You will need to lodge a case with Australia Post and this may involve keeping the original packaging for inspection of your item was damaged in transit.