Thank you for shopping at Princess Panda Pants Co
All designs are custom made to order to suit your preferred colour combination; therefore we do not accept returns or exchanges due to change of mind, however we are happy to replace any faulty items.
If you have an issue with your order or would like to return/refund please email us below.
For a faulty product the customer must post back at their own expense and the cost of postage will be refunded once item has arrived back to us and confirmed faulty.
Registered or trackable shipping must be purchased to return item. New item will be posted at our cost.
We do not accept returns for incorrect sizing or change of mind, so please choose your items carefully. Please do not hesitate to contact us with any questions before purchasing.
Please contact us via email including your name and order number prior to sending any returns on: firstname.lastname@example.org
At Princess Panda Pants Co, we believe in keeping postal and handling costs as low as possible. We offer a $10 Flat Rate charge on all orders inside Australia , no matter how big your order is. For International orders, we ask you contact us in advance to get a postal quote.
Turnaround and Shipping:
Turnaround time from placing your order to postal date is approximately 10-20 business days. If there is an urgency for your product, please contact me prior to submitting your order so that I can provide a faster turnaround for the delivery of your product. All orders are shipped on a Monday.
Australia: 5-7 business days Approx
We ship with a courier. Due to this, we are unable to post to PO boxes and Parcel Lockers.
International: 6+ Weeks Approx
Please keep in mind, Princess Panda Pants Co do not control your local postal services. So these times may change with your local postal service. Please contact them for an ETD if the times above have passed.
Please notify us immediately if you receive any damaged or faulty items so that we can assist you at the earliest convenience. Damages made by Postal Companies are not covered, we are happy to insure your products to cover the off chance of postal damage at the customers cost, please contact us prior to ordering if you would like insurance added to your parcel.